About Us
Welcome to Paw & Haven
At Paw & Haven, we believe that our pets aren't just animals they are family. They greet us at the door after a long day, comfort us when we're down, and fill our homes with unconditional love. We created Paw & Haven to return that love by providing the very best for them.
We understand that being a pet parent means wanting to give your furry friend a life full of comfort, adventure, and joy. Thatβs why we carefully curate our collection of pet essentials. From cozy beds perfect for endless cat naps to stylish, secure harnesses for outdoor explorations, every product in our store is chosen with your petβs happiness and safety in mind.
Whether your feline friend is a sleepy homebody or a curious explorer, Paw & Haven is here to help you create a safe, stylish, and loving environment for them.
Thank you for letting us be a part of your pet's journey.
Contact
Get in Touch
Have a question about your order or a product? We're here to help you and your furry friend.
Contact Information
Fill out the form and our support team will get back to you within 24 hours (Monday - Friday).
Email Us
pawhavenaccessories@gmail.comSupport Hours
Monday - Friday: 9AM - 5PM (GMT)
Weekends: Closed
Order Tracking
Please include your Order Number in your message so we can assist you faster.
Send Us a Message
Frequently Asked Questions
π How long does shipping take?
Because we ship directly from our trusted suppliers, delivery usually takes 7-15 business days depending on your location. You will receive a tracking number as soon as your order is dispatched.
π¦ Can I track my order?
Yes! Once your order ships, you will receive an email with a tracking link. Please allow 2-3 business days for the tracking information to update in the system.
π What is your return policy?
We offer a 30-day return policy on unused items in their original packaging. If your item arrives damaged or defective, please contact us immediately with a photo, and we will make it right.
π³ What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal through our secure checkout process.
π Where do you ship from?
To keep our prices low and our product selection wide, we partner with global suppliers. This means your order may ship from our warehouses in the US, UK, or Asia.
β My order hasn't arrived yet.
If it has been longer than 20 business days and you still haven't received your order, please contact us with your order number, and we will investigate immediately.